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Measurement and Evaluation of Hotel Services Quality in the Light of International SERVQUAL Model and Ways for its Development Case study: Hotels operating in the Gaza Strip
(الجامعة الإسلامية - غزة, 2017)
This study aims at measuring and evaluating service quality of hotels operating in the Gaza Strip in the light of international SERVQUAL Model. It also tackles the extent to which these hotels cover model dimensions. ...