THE USE OF SIMULATION TO EVALUATE AND ENHANCE THE PERFORMANCE OF PASSPORTS AND CIVIL AFFAIRS SECTOR

Abstract

In this thesis, the proposed project intends to study the use of Decision Support Systems in simulating Gaza Civil Affairs and Passports Directorate (GCAPD) through identifying the current environment, analyzing the status, and proposing a new system using simulation to determine the optimal number of service providers for the system in order to reduce the postponement of the public services.