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http://hdl.handle.net/20.500.12358/26705
TitlePatients' Satisfaction with the Quality of Health Services Provided at the Outpatient Department at Al-Shifa Hospital
Untitled
Abstract

This study aims to assess the patient's level of satisfaction with health services provided at Outpatients' Department at Al-Shifa Hospital. The design of this study is quantitative, descriptive, analytical, cross-sectional one. Interviewed questionnaire was developed and focused on patient's satisfaction. Probability systematic random sample was used in this study and 450 participants were interviewed with a response rate of 90%. Validity and reliability of the instrument were tested and the total instrument reliability test (Cronbach's Alpha) was 0.91. Five dimensions of patients' satisfaction were considered in this study; namely, access to care, physical environment, patients' expectations, waiting time in addition to information and interaction. The overall patients' level of satisfaction was 63.9%. The patients' expectation dimension reported the highest level of satisfaction (68.1%), while, the waiting time dimension reported …

Authors
Aljeesh, Yousef I.
Alkariri, Naeem
TypeJournal Article
Date2010
Subjects
health services
gaza
patients' satisfaction، outpatient department
quality
Publisherعمادة البحث العلمي-الجامعة الاسلامية-غزة
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  • Staff Publications- Faculty of Nursing [152]
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The institutional repository of the Islamic University of Gaza was established as part of the ROMOR project that has been co-funded with support from the European Commission under the ERASMUS + European programme. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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The institutional repository of the Islamic University of Gaza was established as part of the ROMOR project that has been co-funded with support from the European Commission under the ERASMUS + European programme. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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