The impact of factors of success on the in-house software development for preserving tacit knowledge: survey

Abstract

Factors of success are aimed to provide knowledge-intensive organisations to better manage their knowledge value. There are multiple ways to capture organization‟ s knowledge and make it available to all their members while it is not easy to capture/share the tacit knowledge among the stakeholders. The purpose of this study was to investigate the impact of factors of success on the in-house software development for preserving tacit knowledge. We conducted a survey to study the impact of these five factors on the tacit knowledge sharing between the developers within the in-house software development environment. This paper is firstly exploring the definition of the knowledge and introducing the types of knowledge those are explicit and tacit knowledge. We discuss the in-house software development concept in which the non-IT organizations may need to develop their own software internally with no need to have a third party software development organization. For tacit knowledge sharing, we considered four factors reviewed in other researches and we added to them the pair programming as a practice. Case study is local bank in Palestine. Based on the results we have, it is confirmed the hypothesis of a positive impact of factors of success on the process of knowledge sharing.