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http://hdl.handle.net/20.500.12358/24273
TitleMeasuring performance of Public Sector Institutes In The Gaza Strip by using Balanced Scorecard
Title in Arabicقياس أداء مؤسسات القطاع العام في قطاع غزة باستخدام بطاقة الأداء المتوازن
Abstract

This study aims to measure the performance of public sector institutions in the Gaza Strip by using Balanced Scorecard (BSC). The study aimed to build a model through using the BSC to identify the most important factors that impact performance of public institutions in the Gaza Strip. The study came up with conclusions including that, there is a positive impact for using BSC on the performance of public institutions in the Gaza Strip. In addition, the importance of the dimensions of BSC in there impact on institutions performance are ranked respectively as follows: learning and growth, internal business processes, social responsibility, and finance. Although it is noted that the impact of customer satisfaction on the performance of public institutions is weak, all the dimensions of BSC lead to enhanced performance, which in turn leads to customer satisfaction. The study recommended that there is a need to apply the BSC in the public sector's institutions in the Gaza Strip and in the West Bank as well.

Authors
حجازي, بسام أحمد
أبو ماضي, كامل أحمد
الفرا, ماجد محمد
TypeJournal Article
Date2017
LanguageEnglish
Published inIUG Journal of Economics and Business Studies
SeriesVolume: 25, Number: 1
Publisherالجامعة الإسلامية - غزة
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  • Staff Publications- Faculty of Economics and Administrative Sciences [298]
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The institutional repository of the Islamic University of Gaza was established as part of the ROMOR project that has been co-funded with support from the European Commission under the ERASMUS + European programme. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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The institutional repository of the Islamic University of Gaza was established as part of the ROMOR project that has been co-funded with support from the European Commission under the ERASMUS + European programme. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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