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|Title||The External Factors Affecting the Supply Chain Responsiveness at UNRWA Gaza|
|Title in Arabic||العوامل الخارجية المؤثرة في استجابة سلسة التوريد في الأونروا بغزة|
Supply chain is a set of facilities, suppliers, customers, products and methods of controlling, purchasing and distributing inventory; it links suppliers and customers in all processes involved in transforming raw materials into the finished products. Supply chain management is a source of competitive advantage and sustainable growth for the organization. The purpose of this study is to identify and highlight the external factors of supply chain and their effect on the supply chain responsiveness; create awareness of the importance of these proposed factors on supply chain responsiveness and investigate these factors and the proposed relations with supply chain responsiveness. This research was conducted and applied on a population of 50 participants using the questionnaire tool. The collected data for this research is designed to assess to what extent the external factors affect the supply chain responsiveness at UNRWA Gaza. The findings of this study demonstrate the importance of studying the external factors of supply chain and their effect on the supply chain responsiveness and it is observed that these factors, namely top management commitment, mutual understanding and trust, information sharing and ﬂow, strategic suppliers and customers relationship, organizational factors, have a strong relationship with supply chain responsiveness. Two of these factors have a significant effect on the supply chain responsiveness; these factors are mutual understanding and trust and strategic supplier and customer relationships, but the other factors have no significant effect on the supply chain responsiveness. The main recommendations for this study are; UNRWA Gaza does need major improvements for the external factors especially the organization factors, information sharing and flow and top management commitment in the supply chain. UNRWA Gaza is doing quite well in terms of mutual understanding and Trust, strategic supplier and customer relationships and responsiveness; however, there is a need for more developing and enhancing these factors.
|Publisher||الجامعة الإسلامية - غزة|
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