Role of Human Resource Development In Achieving Quality In Contracting Companies In the Gaza Strip

Abstract

Human resource is considered the most important asset in construction industry, it has the highest influence to achieve quality. Therefore, contracting companies must keep and develop their employees. Human resource development gives the company a competitive edge. Any company, which ignores their human resource development harm their future reputation. Quality in turn is a function of knowledge and experience background, training programs and the overall health of the employees. This study aimed to investigate the role of human resource development in achieving quality in contracting companies in the Gaza Strip and to provide mechanisms and guidelines for contractors to develop human resources in their companies. It also enhance work quality through comprehensive developing a policy framework. Qualitative and quantitative methods used to achieve the research objectives. A Structured interview used to assess the current situation of human resource development in contracting companies in the Gaza strip. A questionnaire method used to investigate the factors that leading to development of human resource that achieving quality in contracting companies in Gaza Strip, and to investigate the barriers factors to implement the human resource development in contracting companies in Gaza Strip. This study indicated that most important three factors that affecting and leading to development of human resource that achieving quality in contracting companies in Gaza Strip are implement efficiency criteria for employee selection to work with company, trainers efficiency and criteria's for selection training team and hold training courses to develop knowledge and theoretical capabilities of employees. Also the study indicated that most important three factors that barring implementation of human resource development programs in contracting companies in Gaza Strip are discontinuous of companies work, human resource development programs cost and lack of job security of employees because of temporary contract. This study recommended that contracting companies must take high attention for human resource management main practices and establishing comprehensive training programs for all employees in company based on internal and external changes influencing at human resource performance.