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|Title||Evaluation of E-performance Assessment System in the UNRWA Headquarter in Gaza|
|Title in Arabic||تقييم لنظام تقييم أداء الموظفين الإلكتروني في المقر الرئيسي لوكالة غوث وتشغيل اللاجئين في غزة|
This study aimed to evaluate e-performance assessment system in the UNRWA headquarter in Gaza in terms of the modern managerial perspectives to improve the system through giving recommendations accordingly. The analytical descriptive approach was used to evaluate the new system and its effects on performance of employees at UNRWA Gaza Field Office (GFO) to improve the E-performance system in UNRWA. 150 questionnaires were distributed amongst the GFO employees; 148 questionnaires fit for research were obtained. Therefore, the response rate of the questionnaires is equal to 98.67 %. The study found that a relatively high percentage of respondents is satisfied with the system, evaluated it to be good, and stated that the system meets the purpose it was designed for and they, remarkably, expressed their need for receiving training on how to best use the Adoption of E-Performance System (EPS). A serious concern derived from the study related to evaluating the EPS, so top management can be able to derive the benefit from the frequent feedback shared by employees. The study recommended that top management of UNRWA GFO should provide the staff with the needed trainings and skills for the new EPS to keep up with development. In addition, the system should be updated to be able to send e-mails and notifications to keep users updated and it should include hyperlinks that link users to other supporting websites. UNRWA’s top management is recommended to evaluate the system itself periodically and should involve their staff in the preparation and update of the E-Performance Measurement (EPM). Besides, UNRWA’s top management is recommended to put more effort to make the EPS as a competitive advantage for GFO and should link the results of the assessment to the internal promotions system at UNRWA. Finally, employees should be given their performance scores via intranet to know their weakness and strengths.
|Publisher||الجامعة الإسلامية - غزة|
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