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|Title||The Impact of User Involvement Activities on ERP System Success UNRWA Headquarter as a Case Study|
|Title in Arabic||تأثير أنشطة إشراك المستخدم على نجاح نظام تخطيط الموارد المؤسسية رئاسة الأونروا كحالة عملية|
This research examines the impact of user involvement activities (functional requirements, presentation requirements, quality assurance, and project management) on user satisfaction of the ERP system among ERP system users at UNRWA Headquarter. The research followed a descriptive analytical approach and collected data through a self-administered questionnaire. Data were collected from a sample of 150 ERP system users, working at UNRWA Headquarter offices in Gaza, Amman, and Jerusalem, from which 127 responses were received at a response rate of 84.67%. Data were analyzed using descriptive statistics and multiple regression. The findings of this research showed that ERP system users at UNRWA HQ were involved in the ERP project and participated significantly in the project different activities, the results showed that 64.45% of the respondents were involved in the ERP project activities. The findings also showed that ERP system users at UNRWA HQ participated in the ERP project activities, their participation was relatively high where more than 60% of the respondents said that they participated in the four user involvement activities. In relation to user satisfaction of the ERP project, results showed that 74.42 % of the respondents were satisfied with the system business functionality and 68.59% were satisfied with the system technical functionality. The research also identified the user involvement activities which had the highest impact on user satisfaction, the research findings showed that project management activities had the highest impact on user satisfaction, followed by presentation requirements activities, then quality assurance activities, and finally comes the functional requirements activities with the lowest impact. The research recommended that UNRWA experience in involving the users in ERP project should be used as a model for other UN agencies and international organizations which are going to adopt an ERP system or other IS system. Additionally, the study suggested to conduct a future research on the impact of user involvement on ERP system success by performing an analysis by UN agency.
|Publisher||الجامعة الإسلامية - غزة|
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