Rule Ambiguity and Role Conflict And their impact on job performance Applied study on ministry of Economy – Gaza strip

Abstract

The study aims at identifying the presence of ambiguity and conflict in job role with the employees of the Palestinian Ministry of National Economy in Gaza. This is in addition to identifying the degree of their impact on job performance, as well as showing of the effect of the variables (age, sex, educational qualification, years of experience, job title, place of work) on the mean scores of the sample’s estimates. The researcher used the descriptive and analytical approach to conduct this study for its suitability to this kind of studies. The study sample consisted of 160 male and female employees who were selected randomly. The researcher also used a questionnaire that consisted of (55 paragraphs) as a tool for this study. The statistical processing of data was performed by using the statistical packages SPSS software. The most important findings of the study: There is a negative relationship between the role ambiguity and job performance of the employees of the Palestinian Ministry of National Economy at the significance level (α≤ 0,05). There is an inverse relationship between role conflict and job performance to the employees of the Palestinian Ministry of National Economy at the significance level (α≤ 0,05). There are differences between the mean scores of responses of the respondents about role ambiguity and role conflict attributed to (gender, place of work, and academic qualification) at the significance level (α≤ 0,05). The most important recommendations of the study: Workload should be distributed so as to ensure that there is no conflict of priorities in the offices and departments of the ministry. Some of the high-level policies should be reconsidered to ensure that there is no conflict. They should be reformulated in order to serve the interest of work and the employee as the employee is the foundation stone and the facade of the Ministry' who is in contact with citizens. The degree of coordination between the administrative levels should be raised to achieve the required quality of work performance. Keywords: (role ambiguity, role conflict, job performance, Ministry of National Economy)