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|Title||Evaluation of Services Provided at El Wafa Medical Rehabilitation Hospital in Gaza Strip: Clients and Provider Perspectives|
This study, to acknowledgment of the researcher, is considered the first evaluation study about the field of rehabilitation at EL-Wafa Medical Rehabilitation Hospital in Gaza strip. Aims: to perceive clients and provider perspective about services provided in EL-Wafa medical rehabilitation hospital. Objectives: The specific objectives are as follows: To assess client’s satisfaction toward the services provided at El Wafa Medical Rehabilitation Hospital. To assess service provider’s job satisfaction To examine client’s satisfaction toward the services provided at El-Wafa Medical Rehabilitation Hospital and service provider’s job satisfaction taking into account selected demographic variables. To identify areas of strength and areas for improvement of the provided services. To provide the decision makers at El-Wafa Medical Rehabilitation Hospital with suggestions for future improvement and recommendations. Methodology: The researcher used a descriptive cross sectional design to collect the necessary information to conduct this study. Researcher used a self- built questionnaires for this study. The questionnaire was piloted in a similar sample of 15 individuals and judged by eight experts. Necessary changes were made to collect valid and reliable data and reduce possible bias. The study sample consist of 44 clients and 57 providers. Data collection took place between 1/ 8/2008 to 1/11/2008. Providers were doctors, nurses, physiotherapy, occupational therapy, social worker and psychologist. Clients were mainly strok, traumatic brain injury and spinal cord injury. Statistical analysis: The researcher used the SPSS to perform statistical analysis and produce results. Results: Clients' perspective with regards to the services provided was significant, all services were positive and satisfactory except for social worker and psychologist services, The client's satisfaction with provided service provided in WMRH was rated as high, there is no relationship between client's satisfactions with selected socio- demographic variables, Provider's perspective regarding to services provided in WMRH was rated as low, there is no relationship between providers satisfaction with the selected socio- demographic variables, there is effective interaction between team members which was of great effect in relation to client’s management and services provided and there is no relationship between client’s satisfaction and provider’s satisfaction, these study results are attributed to our Palestinian culture in terms of values and rules of great Islam. Recommendation: Development of services with defects, low performance or low consumers satisfaction such as social worker and psychologist, improving and developing of clinical practice by Evidence Based Practice and quality assurance. Resources and equipment a crucial elements of this process, job description that distinguishes between various disciplines and professions and improving the performance of all management levels; top, middle and line Improving the performance of rehabilitation team.
|Publisher||the islamic university|
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