Please use this identifier to cite or link to this item:
|Title||Outpatients' Satisfaction with Physiotherapy Services at Al-Shifa Hospital and Al-Wafa Medical Rehabilitation Hospital in Gaza|
This study is considered the first one in physiotherapy field inPalestine(to the knowledge of the researcher) that focuses on patients' opinions and reactions regarding physiotherapy services. General objective of this study is to evaluate the level of outpatients' satisfaction with physiotherapy services in outpatients physiotherapy departments atAl-ShifaHospital andAl-WafaMedicalRehabilitationHospital inGaza. The problem of the study has been specified by the following research questions: Research Questions: What is the level of patient’s satisfaction with physiotherapy services? Are there significant differences betweenAl-ShifaHospitalandAl-WafaMedicalRehabilitationHospitalregarding the level of patient’s satisfaction with physiotherapy services? Are there significant differences between the level of patient’s satisfaction with physiotherapy services regarding demographic variables like gender, age, and residency place? Are there significant differences between the level of patients' satisfaction with physiotherapy services regarding socio-economic variables like marital status, occupation and educational level? Are there significant differences between the level of patient’s satisfaction with physiotherapy services regarding organizational variables like source of payment, medical diagnosis categories, source of hospital knowledge, first experience of hospital, first experience of physiotherapy services, waiting time, physiotherapy session duration, physiotherapy sessions number? Are there correlations in the level of patients' satisfaction with physiotherapy services regarding the patients' acceptance of physiotherapist? Methods: Participants: The sample estimated 151 patient was selected conveniently from the total population, 100 patient from Al-Shifa Hospital and 51 patient from Al-Wafa Medical Rehabilitation Hospital. The population was all patients attended and registered in outpatient physiotherapy departments at Al-Shifa Hospital and Al-Wafa Medical Rehabilitation Hospital. They are aged between 18-65 years old and have at least 5 physiotherapy sessions during the implementation of this study. Baseline measures: The researcher prepared in this study a patient satisfaction instrument according to literature review which consists of seven domains of patients’ satisfaction based on likert scale of 5-points (1= strongly agree, 2= agree, 3=uncertain, 4= disagree, 5= strongly disagree) was used to assess the level of patients’ satisfaction with physiotherapy services, including (49) items, also group of open-ended questions and descriptive questions. Statistical analysis: Cross tabulation, T-test, ANOVA, Pearson correlation were used in addition to descriptive statistics. Results: 1- The level of patient satisfaction with physiotherapy services in both hospitals has been (87.4%). 2- There are significant statistical differences between patients satisfaction level of Al-Wafa Medical Rehabilitation Hospital (100%) and patient satisfaction level of Al-Shifa Hospital (81%). 3- There are no significant statistical relationships between the demographic variables (gender, and age groups) and patient satisfaction level with physiotherapy services, but there are significant relationships between residency place and patient satisfaction level. 4- There are no significant statistical differences between the socio-economic variables (marital status, and educational level) regarding the patient satisfaction while there are significant statistical differences between occupation and patient satisfaction with physiotherapy services. 5- There are significant statistical differences between the organizational variables (payment sources of medical care, medical diagnosis groups, hospital knowledge groups, the first experience of hospital, the first experience of physiotherapy services, the physiotherapy session duration and physiotherapy sessions number) and the patient satisfaction, while there are no significant statistical differences between waiting time and patient satisfaction with physiotherapy services. 6- There are correlations in the level of patients satisfaction with physiotherapy services regarding the patients' acceptance of physiotherapist except in appointments registration domain. Recommendations: 1- Encourage continuous educational training program that will positively influence the physiotherapy staff and make them professional and competent. 2- Health professionals, physiotherapy managers and policy makers need to establish evaluative and monitoring system to detect and solve any problems that face patients and their families. 3- Physiotherapy managers and physiotherapy staff should be informed about the results of this study to overcome any complaints or shortage in physiotherapy services.
|Publisher||the islamic university|
|Files in this item|